Contact
Talk to someone who knows the answer.
No ticket queue, no chatbot, no first-line agent reading from a wiki. Email or call, and you reach the team that runs the servers.
What are you after
Pick the one that fits.
Each of these opens an email with the subject already filled in. Tell us as much or as little as you like — we will ask if we need more.
Moving a site to us
Tell us the domain and who hosts it now. We will look at it and tell you which plan it actually needs — including if that is the cheapest one.
Start a migration →Care plan enquiry
Send us the URL. We want to see the site before agreeing to look after it, and if it needs work first we would rather tell you than quietly inherit the problem.
Ask about care plans →Existing customer
Account, billing or something broken. Email from the address on your account and it reaches the same senior team that builds sites — there is no first line.
Get support →Where we are
Los Angeles, California.
We work Pacific time, and we answer in it.
Response times
Within one business day on hosting plans. Priority on Care, same business day on Care Pro.
Something down?
Email us and say so in the subject line. We monitor every site on the platform, so if it is us we are usually already on it.