Fire away.

Hosting is the server your site runs on — you keep WordPress updated yourself. A care plan is the same hosting plus the ongoing work: updates tested on staging, uptime monitoring, malware cleanup, and real content edits each month. If nobody at your company is currently updating plugins, you want a care plan.

No. Every plan is month to month and you can cancel any time. If it is not what you wanted, we refund you in full within 30 days, no questions asked.

Because we could not honestly guarantee unlimited. Storage on any shared platform has a fair-use limit underneath it somewhere, and reselling a promise we do not control is how customers get a nasty surprise. Agency gives you 25 sites and 250 GB — more than anyone on this plan has ever used — with a real number attached. Same price.

One domain and everything under it, including subdomains. A staging copy of your own site does not count as a second website.

Real content work by a real designer: swapping copy, updating images, adding a page section, fixing a broken layout. Unused minutes do not roll over, and anything larger we quote before starting.

No. Keep your domain wherever it is registered and point its nameservers at ours — we send you the exact two lines to paste, and we will do it for you if you would rather not touch it.

Nothing visible. We copy everything across, test it on our servers while your live site keeps running, and only switch DNS once you have checked it and said go.

Yes. Every plan includes full cPanel access, one click from your dashboard with no second password to remember. File manager, databases, email, cron, SSH — all of it.

Surefire Studios is our design and development studio in Los Angeles. Surefire Servers is the infrastructure we built to host the work we ship, opened up to everyone else. Same team, same standards.

Our platform provider operates datacenters across the US and Europe. Your account sits in the region closest to your visitors — tell us where they are and we will place you accordingly.

Not yet. Keep your domain wherever it is registered and point it at us — we will send you exactly what to change, or do it for you. We will add domain registration once we can do it without adding cost for you.

We contact you and talk about it. We do not suspend a site or send a surprise invoice because it grew. If you need more room, moving up a plan takes a few minutes.

The 30-day guarantee covers new accounts. After that, cancel any time and your service runs to the end of the period you have paid for. We do not pro-rate part-months, and we will not fight you over an obvious mistake either.